Call to Schedule! (330) 818-9188

FAQ

If you do not find the answers to your questions in our FAQ, give us a call at (330) 818-9188 and we will be happy to help.

Is there a minimum order size to receive the free pick-up and delivery service?

YES. There is a $19.95 minimum for wash-n-fold and dry cleaning orders.

How long will it take for me to receive my laundry after it's picked-up?

Your order will be ready and delivered within 24 hours. 48 hours for dry cleaning.

Do I have to be present at my residence/business for the delivery?

No. Homeowners and businesses do not have to be present for pick-up or delivery. If no one is present when our team arrives, we will pick-up or leave your order in a pre-determined spot of your choice. We are also happy to pick up personal orders or make deliveries to you workplace.

Do you offer routine pick-up and delivery?

Yes. Many of our customers use our services on a schedule. We can add you to a route with regular pick-up and delivery days so you always know when to expect us.

Do you offer "same-day" turnaround?

Yes. WashClub offers "same-day" turnaround for customers using our wash and fold service. Same-day orders must be placed by 4:30 a.m. that day and there is an additional fee.

How do I pay?

You can pay with either a debit card or a credit card. Businesses may establish an account with us.

What if I want my garment to be cared for in a specific way?

Feel free to include instructions when you place an order if there are certain garments you want cared for in a specific way. Let us know how to treat them and we’ll follow your guidelines.

What if there is an issue with my laundry once it is returned?

If you find there is an issue with your laundry, call WashClub immediately and our team will take action to quickly resolve the issue as soon as possible.

Does WashClub Akron work with businesses and corporate accounts?

Yes, WashClub is happy to set up a corporate account for your company and will pick-up and deliver from your office, school or place of business.

How can I manage my order?

You can manager your order through your secure account online or through the WashClub mobile app.